Service terms — version 2026-11-04

Elodie & Vale is a business partnership research service operated by ALMONDRAE LTD. These terms apply to subscriptions accepted from 4 November 2026.

Who the service is for
Subscriptions are for organisations and people buying mainly for their trade, business or profession. You must be authorised to act for the business you represent. If you are buying mainly for personal use, contact us before subscribing; this business checkout is not available for that purpose. Nothing in these terms removes rights that cannot lawfully be excluded.

What we provide
We provide human-led research and qualification of potential creators, publishers, podcasts and newsletters for your brand. You provide a brand brief and collaboration budget. We review suitable opportunities, retain the commercial terms confirmed by the potential partner, and let you request an introduction or pass.

Early access is approved by our team. Before inviting you to subscribe, we agree your initial brief and research priorities with you. Research begins after payment is confirmed and the required brief is available. The number and timing of opportunities depend on your brief, partner availability and responses. We do not promise a minimum number of opportunities, a placement, sales or revenue.

You decide whether to pursue a partnership. An introduction does not accept a partner contract or authorise payment to a partner. Partner fees, deliverables and any resulting agreement are separate from our subscription and must be agreed directly. We use reasonable care and skill, but information and availability may change after a partner confirms them.

Subscription and payment
The first paid month costs $99 USD. The subscription renews automatically at $299 USD per month until cancelled. The introductory price is available once per customer account; restarting after cancellation costs $299 USD per month. There is no annual commitment.

Stripe processes payments and provides invoices, payment-method management and cancellation. The billing date and total due are shown at checkout. We are not VAT-registered and do not currently charge UK VAT. Your bank may charge currency-conversion or other fees. Collaboration fees are not included.

A failed or overdue payment can pause new paid-service actions until payment is confirmed. You can still sign in to review billing and your account history. Contact us if a payment or access status appears wrong.

Cancellation and refunds
You can cancel renewal through Subscription & billing → Manage billing at any time before the next renewal. Cancellation takes effect at the end of the current paid period; access continues until that date unless the account is suspended for misuse or a payment issue. The billing page shows the effective date. If you cannot use the portal, email poppy@elodieandvale.com for help.

Cancelling renewal does not automatically refund the current paid period. For a voluntary cancellation, we do not normally offer a partial-period refund. This does not affect any refund or remedy required by law. We will correct duplicate or erroneous charges and review requests where we have failed to provide the agreed service.

Send refund requests to poppy@elodieandvale.com with the account email, invoice reference and reason. Do not send full card details. Any approved refund is returned through Stripe to the original payment method; bank processing times vary. If we end the service for reasons unrelated to your breach, we refund the unused portion of a prepaid period.

Your account and information
Provide accurate information, keep your password private and tell us promptly about unauthorised access. Do not use the service for unlawful activity, harassment, spam or misrepresentation. Treat non-public partner information as confidential and use it only to assess or conduct the relevant business opportunity.

You retain rights in materials you supply and allow us to use them to deliver this service. We share contact details for an introduction only when the required permissions have been recorded. Our privacy notice explains the handling of personal information.

Problems, changes and contact
Contact poppy@elodieandvale.com about service problems, cancellation or complaints. We will investigate and discuss an appropriate remedy. We may pause an account to investigate misuse, payment disputes or security concerns, and explain the reason where we can lawfully do so.

We will tell existing customers in advance of material changes to their price or terms and give them the opportunity to cancel before the change takes effect. Changes are not applied retrospectively to a paid period.

These terms are governed by the law of England and Wales, and its courts have jurisdiction, subject to any mandatory rights that apply. Elodie & Vale is a trading name of ALMONDRAE LTD, UK company number 14250924. Registered office: 274 Moston Lane East, Manchester, M40 3QH, United Kingdom.